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CS Spend % of ARR

  • Summary
  • Histogram
  • vs. ACV
  • vs. ARR
  • vs. NRR
  • 25th-75th percentile
  • Median
N=369
Graph Table
N=369
CS Spend % of ARR N % of Organizations
0%-2% 36 10.0%
2%-4% 49 13.0%
4%-6% 71 19.0%
6%-8% 50 14.0%
8%-10% 31 8.0%
10%-12% 62 17.0%
12%-14% 26 7.0%
14%-16% 35 9.0%
16%-18% 2 1.0%
18%-20% 6 2.0%
>20% 1 0.0%
N=369
Median 25th/75th Percentiles
Graph Table
Avg. Contract Value Median
CS Spend % of ARR		 N
Median 25th/75th Percentiles
Graph Table
CS Spend % of ARR
Avg. Contract Value 25th Percentile Median 75th Percentile N
Median 25th/75th Percentiles
Graph Table
ARR Median
CS Spend % of ARR		 N
Median 25th/75th Percentiles
Graph Table
CS Spend % of ARR
ARR 25th Percentile Median 75th Percentile N
Median 25th/75th Percentiles
Graph Table
CS Spend % of ARR Median
NRR		 N
Median 25th/75th Percentiles
Graph Table
NRR
CS Spend % of ARR 25th Percentile Median 75th Percentile N
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ARR (All)
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Less than $5M $5M-$10M $10M-$25M $25M-$50M $50M-$100M $100M-$250M $250M-$500M $500M-$1B Greater than $1B NA
ACV (All)
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$0-$5,000 $5,000-$10,000 $10,000-$25,000 $25,000-$50,000 $50,000-$100,000 $100,000-$250,000 $250,000-$500,000 $500,000-$1,000,000 $1,000,000+ NA
Category (All)
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Sales/Marketing/CRM Security and Compliance EdTech DevOps and App/Infrastructure Mgmt Healthcare IT Transportation/Logistics Software Communication/Collaboration B2C/Media Software BI/Analytics and Data Science Other Horizontal Apps ERP/Finance/HR Fintech/Payments Other Vertical Market Apps NA
Ownership (All)
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Seed Early Stage Venture Late Stage Venture PE/Sponsor Public Subsidiary (acquired) Bootstrapped NA
ID:
Gainsight Benchmarking – CSPANaveed Mazhar2024-01-27T06:58:13+00:00
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